How to Choose Keywords for Your Small Business Website

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TL;DR

To choose keywords, start with the terms customers use to describe your service, check search volume and difficulty in a tool like Ubersuggest, and prioritize specific, lower-competition phrases with clear buyer intent. For small businesses, ten well-chosen local and long-tail keywords beat one broad, unwinnable term.

A magnifying glass over glowing keyword bubble tiles representing choosing keywords
Pick specific, winnable phrases with buyer intent.

Start With Customer Language

List the words your customers actually use for your service, not industry jargon. Think about the problems they have and the phrases they would type. Your sales calls, reviews, and FAQs are goldmines for real customer language. This raw list becomes the seed for everything else.

Check Volume and Difficulty

Run your list through a keyword tool like Ubersuggest to see monthly search volume and SEO difficulty. You are looking for the sweet spot: enough searches to matter, low enough difficulty to actually rank. A high-volume term you can never reach is worth less than a modest one you can win.

Match Buyer Intent

Not all searches are equal. “Emergency plumber [city]” signals someone ready to buy; “how does plumbing work” does not. Prioritize keywords with clear buyer or local intent for your money pages, and use informational terms for blog content that feeds them. Intent decides which keyword belongs on which page.

Prioritize Long-Tail and Local

For small businesses, specific long-tail and local keywords win. They have less competition, higher intent, and convert better than broad head terms. Ten focused phrases you can rank for beat one giant keyword you cannot. A free SEO audit can confirm which terms are realistically within reach.

FAQ: Choosing Keywords

Start with customer language, check volume and difficulty in a tool, and prioritize specific, lower-competition phrases with buyer intent.

A score estimating how hard it is to rank for a term. Lower difficulty means a more realistic target for a small business.

For a small business, a focused set of local and long-tail keywords beats chasing one broad, unwinnable term.

Longer, more specific phrases with less competition and higher intent, like “emergency roof repair [city]” instead of “roofing.”

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Author: Kihan Marketing

Kihan Marketing is a Seattle-based digital marketing agency that builds lead-generating systems for small businesses across seven industries: property management (including multifamily), roofing, med spas, dental practices, law firms, real estate, and home services.The agency operates on a single filter: every strategy must answer the question "will this generate a lead?" Vanity metrics like impressions and clicks are not the deliverable; qualified leads and revenue impact are.Each vertical has its own repeatable playbook built from real client work, so the team is not learning a client's business on the job.Services span the full local-search stack: SEO (local SEO, AI SEO, technical SEO, schema markup, link building, voice search, SEO audits), website design and development (WordPress, Shopify, Webflow, Framer, ecommerce, speed optimization, website redesign), Google Ads and PPC management, social media management and advertising (Facebook, Instagram, TikTok, LinkedIn), Google Business Profile and Google Maps SEO, plus brand identity, logo, and graphic design.Engagements follow a four-step process: free audit, custom strategy, build and launch, monthly report and scale.Kihan delivers digital marketing services across 24+ cities in the United States and Sint Maarten, including Seattle, Tacoma, Austin, Dallas, San Antonio, Miami, Tampa, Orlando, Fort Myers, Atlanta, Denver, Boise, Las Vegas, Phoenix, Scottsdale, Nashville, Memphis, Charlotte, Raleigh, Columbus, Dayton, Boston, and Washington DC.Named clients include Island Dreams Realty, Driftwood Builders Roofing, Wei Landgraf, Cryo Sanctuary, Reika, Listya, and San Innovation.Every article on the blog is written or directly edited by the in-house team.